The Ritz London Accessibility

Accessibility is very important to us at The Ritz London and we are fully equipped to welcome clients with impairments, including mobility, hearing, sight, learning disabilities or any other hidden impairment. We welcome assistance and guide dogs within the hotel however, we do not allow any other pets.

Reflecting on the style of the hotel, The Ritz London operates a dress code and if there is any reason that you are unable to adhere to this due to a health condition or impairment please do let us know prior to your arrival.

To arrange any assistance or for further information with regards to accessibility, please contact our Reservations team on +44 (0)20 7493 8181 or email

Accessibility services The Ritz London offers:

  • Complimentary luggage porter service
  • Access into our hotel through our accessible entrance and in-room check-in
  • Accessible cloakrooms
  • An accessible room containing lower-level handles, controls and amenities. Grab rails in the bathroom. An additional sink for wheelchair use, emergency pull cords in the bathroom and the bedroom and a level entry shower with a seat.  We can provide a raised toilet seat and a shower chair on request
  • Public areas accessible to wheelchairs

In the event of a fire or emergency, if you have requested assistance upon check-in, a member of staff will assist you in evacuation.

We encourage our guests and visitors to bring any accessibility issues at The Ritz London to our attention. Reasonable adjustments will be made where appropriate using creative solutions to resolve barriers to access. We will always welcome your input and will work to address your concerns, for your benefit and that of future guests and visitors.

Your health, comfort and safety are of the utmost importance to us.