Sal-Gowili for website

London, 6th April 2016: The Ritz London has today announced the promotion of Mr Sal Gowili to General Manager of the iconic five-star hotel, which this year marks its 110th anniversary.

In his capacity as General Manager of The Ritz London, Mr Gowili will continue to build on the hotel’s reputation and its legendary service, known as the byword for luxury and elegance, while maintaining its position amongst the great hotels of the world and at the forefront of the London hotel market. The Ritz enjoys one of London’s best locations overlooking The Royal Green Park, and moments away from the luxury boutiques of Bond Street and the quintessentially British brands of Jermyn Street.

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    Christine says:

    Dear Mr. Gowilia,
    Congratulations on your appointment.
    Today was my birthday and I enjoyed the day by celebrating ,with my family , at the Ritz. The service was splendid , we were made to feel special and welcome from the moment we arrived on the door step. My mum is 93 and every one was helpful. The tea was lovely but most of all the piano playing made our visit. He was the best and made the visit for us.
    So thank you for your wonderful staff and the best pianist , who took time to make our visit so memorable.
    Yours sincerely,
    Sent from my iPad

    Terry Gelfand says:

    Sal I am sooo pleased for you and so well deserved. You have always been amazing. Love Terry

    JANEY HOWELL says:

    well deserved – the finest manager for the finest hotel in the world
    well done indeed Sal

    Christine Leonard says:

    Dear Mr Gowili,
    I felt that I had to write to you on behalf of myself and my husband to commend you, your staff and your hotel. We visited from 24th to 26th June 2016 to celebrate our wedding anniversary on the Sunday. This was not our first visit to The Ritz, but is only something we do occasionally for a special celebration. From the moment we arrived we were greeted by your warm and friendly staff as though we were old friends returning to the hotel. Every single member of staff was amazing, from the various doormen we met, the receptionists at check-in and check-out, the different concierge on duty, staff in the Palm Court, Rivoli bar and restaurant and room service staff. Without doubt these are the people who bring The Ritz the reputation it so well deserves and were exceptional. To pick out one or two individuals would be unfair to all the staff, because every member of the team worked their hardest, with a friendly welcoming smile and “nothing-is-too-much-trouble” attitude and this made our stay with you absolutely superb. However, I would particularly like to congratulate your restaurant staff. Not only is the food of amazing quality, well cooked and a beautiful combination of flavours, but the service is without a doubt amongst the very best service in the world. It is wonderful to watch the waiting team work together, with attention to every detail and military precision. A restaurant of the quality of The Ritz Restaurant relies on the quality of the waiting staff to maintain its reputation – after all, a fantastic meal can often be let down by bad service. But every member of the waiting staff in The Ritz Restaurant lived up to the expectation and made our dinner a truly memorable occasion. In fact, the whole weekend at The Ritz was very memorable and we were very well looked after and had extra little treats because it was our anniversary.
    Thank you for providing quality leadership, which obviously reflects well amongst your staff. It was a pleasure and privilege to stay at your wonderful hotel and we will definitely return for another stay in the future. Please pass on our very grateful thanks to all your wonderful staff for making our stay so amazing – we cannot thank you enough.
    With very best wishes.
    Christine and Stephen Leonard

    Kanchan says:

    Hey sal
    Wish u many many congratulations for ur new role.
    Very happy for u and wish u the best in near future.
    Very well deserved

    Nola Barnard says:

    Several years ago, my niece and I turned up to have afternoon tea at the Ritz.I had dreamed of it, since being young and had only 3 days in London. The Matre”‘d wouldn”t let us in without a booking. As we were standing in the entrance looking dejected, a Manager asked us what was wrong and we told him. He pleaded our case on our behalf and came back to tell us “You’re in ! But if anyone asks you, you’re my cousins from the Antipodies”‘. I never found out that Manager’s name , but my Niece and I had one of the best afternoons EVER in our entire lives and I think it is was a situation that is an example of the very best of real British hospitality( and something I have told absolutetly everyone about). Thankyou, Nola

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