King of concierges, and concierge to kings


The Ritz London’s distinguished Head Concierge is celebrated by his peers and awarded The Lifetime Achievement Award by The Society of The Golden Keys.

Michael De Cozar’s first day of work at The Ritz London was on 30th July 1973, when he was employed as a Page Boy to run errands for the guests of the day. Through his commitment and hard work supplemented by his charm and wit, at the age of twenty Michael was promoted to the role of Junior Concierge and four years thereafter he became London’s youngest ever Head Concierge.

For 32 years Michael has held the Head Concierge position and he has grown to epitomise everything that a hotel Concierge should be. Always immaculately presented with every button of his dapper uniform polished to perfection and his shoes shimmering under the house lights, guests crossing the threshold of this iconic hotel or those slipping out into the streets beyond will no doubt have had their outlook improved immeasurably following a lively exchange of pleasantries or a spot of banter with Michael.

Known for his winning smile, endless charm, quick wit and exceptional manners, Michael ensures that every guest of The Ritz experiences a personal touch delivered with panache and aplomb. Of course, no concierge is ‘worth their salt’ without being able to make dreams come true and whilst gaining a seat at the hottest table in town or getting the best tickets to a sold out show is all in a day’s work for Michael, he will always go the extra mile and in the past has, at a guest’s request, managed to fetch fresh seawater from Brighton for their evening bath and even arranged the buying of a battleship for another guest who wanted a souvenir of distinction from the United Kingdom.

With Michael’s father having worked in Room Service at The Ritz London before him and his brother Luis still employed as Head Luggage Porter after 27 years of service, the contribution of the De Cozar Family is written on many pages of prestigious history at this most iconic of London hotels.