The Ritz London Website Terms & Conditions

These Terms are applicable to all Contracts of any kind made by The Ritz Hotel (London) Limited ("the Ritz") and its clients ("the Clients")and apply to all reservations, bookings and agreements for accommodation, dining, function room hire and use of all services at The Ritz Hotel.

Clients are invited to read these provisions and note their responsibilities, arrangements for payments, cancellation terms and limitations on the liability of the Ritz. The Contract is conditional on the payment of the Deposit.

TERMS OF SUPPLY

1. INTERPRETATION

1.1 In these Conditions:

"Arrival"	means the date on which the Services are to be provided or shall start to be provided by the Ritz;
"Client"	means the person for whom the Ritz has agreed to provide the Services in accordance with these Terms;
"Contract"	means the contract for the provision of the Services including these Terms as appropriate;
"Deposit"	means the payment specified in clause 5 and Schedule;
"Services"	means the provision of accommodation, function room hire and/or supply of food and beverages and other Services by the Ritz for the Client described in writing by The Ritz and on its website or in its brochure.
"Schedule"	The Schedule of deposits and payments and cancellation terms annexed to this Agreement;
"Standard Charges"	means the charges shown in any brochure of the Ritz or other published literature relating to the Services in force from time to time;
"Terms"	means these terms and conditions.
"Group"	a group booking comprises of six rooms or more and may also include other contracted services and use of the Ritz’s facilities
"Event"	means an event which takes place in one of the Hotel’s private dining rooms or suites
"Party"	means a booking in The Ritz Restaurant for lunch or dinner for more than 10 people

The headings in these Terms are for convenience only and shall not affect their interpretation.

PROVISIONAL RESERVATION AND CONFIRMATION OF RESERVATIONS

If The Ritz confirms the reservation this Contract is conditional on the Client supplying credit card details and the authority for charges to be deducted (including cancellation charges) on the payment terms outlined in the Schedule.

If credit card details and payment authority is not given to The Ritz by the Client then subject to any outstanding obligation due to the Ritz from the Client the Contract will cease to be of effect.  The Services that are the subject of the provisional reservation will be released and be resold without any further notification to the Client.

SUPPLY OF THE SERVICES

The Ritz shall provide the Services to the Client subject to the Contract.

The Client shall at its own expense supply the Ritz with all necessary data or other information relating to the Services within sufficient time to enable the Ritz to provide the Services in accordance with the Contract.  The Client shall ensure the accuracy of all such information. Specific information requirements are contained in the Schedule. The Ritz may at any time without notifying the Client make any changes to the Services which are necessary to comply with any applicable safety or other statutory requirements, or which do not materially affect the nature or quality of the Services.

The Ritz London does not condone any form of bullying or harassment in the workplace. If the harasser is a guest of or a visitor to the hotel, the employee should instead convey promptly and clearly their feelings of discomfort to a manager and explain if it is interfering with their work.  The manager will then deal with the matter in the most appropriate manner.  The employee is strongly discouraged from raising this personally with the guest.

CHARGES

The charges payable by the Client shall be detailed in writing by The Ritz.  If no charges are specified or additional and varied Services are provided to the Client, the Client shall pay the Standard Charges at the prevailing rate on the day the Services are provided and any additional sums which are agreed between the Ritz and the Client for the provision of the Services.

The Ritz may vary the Standard Charges from time to time.

All charges quoted to the Client for the provision of Food and Beverage Services are inclusive of any Value Added Tax at the applicable rate at the tax point unless otherwise stated.

DEPOSIT PAYMENTS

The different requirements for Deposits are set out in the Schedule.

PAYMENT

The payments to the Ritz to be made by the Client (including Deposits) are to be made on the date(s) and in the amounts to be calculated as specified in the Schedule.

If any services under the contract are varied prior to arrival then the payment made will reflect the latest details contained in the written details of The Ritz.

Any additional charges due to the Ritz from the Client for the Services shall be paid by the Client on presentation of an invoice.

Advance to The Ritz Rate: For room reservations made using the advanced purchase rate full payment will be taken at the time of booking.  This payment is not refundable in the event of any amendment or cancellation.

Cash Payment is not accepted for walk in guests - a valid credit or debit card must be swiped through the chip and pin machine and adequate authorisation taken.

All charges to be settled prior the client leaving the hotel. The client is deemed to have authorised the settling of all outstanding charges which can be processed by the Hotel using any credit or debit card details held on file.

CANCELLATION CHARGES ("NO SHOWS")

The Client agrees to pay charges to the Ritz in the event of cancellation of the Services or if the Client and/or their guests fail to take up the Services at the time and on the day specified in the Contract.  The cancellation charges are calculated by reference to the Schedule attached.

The Ritz will provide a cancellation number to a Client in the event of the Client making a cancellation and that number must be used in any future dealings with the Ritz.

VARIATION IN SERVICES REQUIRED

Any variation of numbers, accommodation and food and beverage requirements specified for the Services or other changes or additions must be agreed by the Client and the Ritz in writing.

LIABILITY OF THE RITZ

When the Ritz supplies the Services which include any services supplied by a third party, the Ritz does not give any warranty, guarantee or other term as to their quality, fitness for purpose or otherwise, but shall, where possible, assign to the Client the benefit of any warranty, guarantee or indemnity given by the person supplying the services to the Ritz.

The Ritz shall have no liability to the Client for any loss, damage, costs, expenses or other claims for compensation arising from any instructions supplied by the Client which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from their late arrival or non-arrival, or any other fault of the Client.

Except in respect of death or personal injury caused by the Ritz’s negligence, or as expressly provided in these Terms, the Ritz shall not be liable to the Client by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract, for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of the Ritz, its servants or agents or otherwise) which arise out of or in connection with the provision of the Services (including any delay in providing or failure to provide the Services) or their use by the Client, and the entire liability of the Ritz under on in connection with the Contract shall not exceed the amount of the Ritz’s charges for the provision of the Services, except as expressly provided in these Terms.

TERMINATION

The Ritz may (without limiting any other remedy) at any time terminate the Contract by giving written notice to the Client if the Client commits any breach of these Terms, or if the Client goes into liquidation, becomes bankrupt, makes a voluntary arrangement with its creditors or has a receiver or administrator appointed.

CLIENT RESPONSIBILITIES

The dress code of The Ritz reflects the ambience and style of the different areas of the hotel.  In The Ritz Restaurant and The Palm Court, gentlemen are required to wear a jacket and tie, with the exception of breakfast; jeans and sportswear are not permitted. Smart casual attire is requested for The Rivoli Bar and The Long Gallery.  Please note that sports shoes are not permitted in The Ritz Restaurant, The Rivoli Bar or The Palm Court at any time.

Arrival and departure times for accommodation at the Ritz are 2:00 p.m. and 12 noon respectively.  The access and vacate times for all other Services will be as specified in the Programme Sheet and must be strictly adhered to by the Client on all occasions.

The Client is responsible for the behaviour of his, her or its guests at the Ritz and in particular for the orderly conduct of guests attending any function or staying in the Ritz or otherwise making use of the Services.  The Client must ensure that no noise or nuisance is caused either for the Ritz or its other guests and Clients.  The Client must comply with any reasonable request of the Ritz and with any policies of the Ritz as may apply to the Services from time to time.

Should a resident of the hotel wish for any item to be received or helped by The Ritz prior to arrival or following departure, advance notice will be required.  The Hotel retains the right to deny receipt of such items.  Any costs incurred for return will be borne by the sender.  All items are left at the owners risk and may be subject to search.  Please note that should an item be locked or sealed it is the responsibility of the owner of the item to facilitate access.  The Ritz is not liable for any flood, fire or damage to the items.

Smoking is prohibited in all public areas of the hotel including The Ritz Restaurant, The Rivoli Bar and The Palm Court.  Residents of the hotel are able to smoke in the clearly marked designated  bedrooms or suites.  To ensure the comfort of our non smoking guests, a charge will be applied for smoking in a non smoking bedroom.  Residents of and visitors to the hotel may sample cigars and pipe tobacco in the Garden Room provided that the cigars or pipe tobacco sampled are obtained from the Ritz Hotel.’

All walk-in and same day booking guests must provide photographic identification on arrival regardless of their nationality.

All visitors to guest accommodation must register on arrival and provide photographic identification

DEFINITIONS

In these terms:

 

"Contract"	means the contract for the provision of the Services including these Terms and, as appropriate, any written description given by the Ritz.
"External Contractor"	means production companies, audio visual companies, television, video or film crews, musicians, bands, live acts and any other performers, toastmasters, florists, photographers and designers and any other person who is contracted by the Client in connection with any of the Services.
"Services"	means the provision of accommodation, function room hire and/or supply of food and beverages and other services by the Ritz for the Client described in writing by the Ritz and on its website or in its brochure.

 

 

GENERAL TERMS FOR EXTERNAL CONTRACTORS AND INDEMNITY

The Ritz must be notified by the Client of any External Contractor the Client proposes to use and must obtain the permission of the Ritz to the use of the External Contractor at the Ritz.  The Ritz reserves the right to refuse access to any External Contractor.

The Client must on request supply to the Ritz copies of public liability insurance policies with a minimum limit of liability of £5 million per claim or such other insurance as may be required from the Ritz and the receipts for the last premium due for all External Contractors to cover as a minimum any damage or injury to the Ritz or any of its property, staff, any plant and equipment of the Ritz, any guest of the Client or the Ritz or of any Client resulting from any activity of the External Contractor or arising out of the External Contractor being on the premises of the Ritz or in respect of any equipment brought onto the Ritz premises by the External Contractor.

Any electrical, audio visual equipment the Client wishes to use that is not the property of the Ritz can only be brought into the Ritz Hotel and used with the Ritz’s written permission.  All such equipment must comply with the I.E.E. regulations and safety standards.  The Ritz may at its discretion arrange for its own contractors to inspect any such equipment.  The cost of such inspection shall be borne by the Client.  The Client will comply with any requirement or direction imposed by the Ritz following such inspection.

The Client will comply with the policies of the Ritz in connection with the construction of any stand, exhibition stand, scaffolding, the use of any plant and equipment that it wishes to bring into the Ritz Hotel and as may generally apply from time to time.

The Client will indemnify the Ritz in connection with any loss or damage caused to the Ritz, its staff, contractors, clients and guests or to any property of the Ritz or any such persons arising out of the engagement of any External Contractors or if the Client itself brings onto the premises any equipment, plant or machinery in respect of any loss, damage, costs including legal costs that the Ritz shall incur.

The Client is permitted to use its own signage subject to complying with the generality of the Contract or any policies of the Ritz for the use of such signage from time to time within private salons or meeting rooms or suites designated for the Client’s use.  No signage is permitted by the Ritz in any other part of the Ritz Hotel and in particular within the public areas.

The Client will comply with the terms applying to photography.

The Ritz London, 150 Piccadilly, London, W1J 9BR

Registered in England No 64203

VAT Reg 773 8638 79