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Best Rate Guarantee Terms and Conditions

If you find and advise The Ritz London of a lower publicly available room rate carrying the same rate conditions, for the same room type and bed type, and for the same dates and number of guests, prior to, or within 2 hours of making a reservation on The Ritz London website, we will make your reservation for you honouring the competing rate.

The following do not qualify:

  • Opaque or auction sites where the hotel brand and/or the specific hotel is not known until the booking is finalized
  • Group rates (6 rooms and above)
  • Corporate rates
  • Wholesale rates
  • Affinity/ Association rates
  • Travel Agent rates
  • Rates that are part of a package
  • Any rates requiring membership in a club or programme or other organisation where the rates are targeted toward a specific group of individuals and not intended for the general public
  • Advance purchase / prepaid rates
  • Limited time and exclusive promotions

The Best Rate Guarantee does not apply to taxes, gratuities or any additional guest charges or other additional fees that may apply at The Ritz London.

The lower rate must be in the same currency.

Rooms on the other website must be bookable at the time of verification.

In the event of a multiple night stay, The Ritz London will compare the total cost of the stay on The Ritz London website with the total cost of the stay displayed on the competitor website. Only one Best Rate Guarantee reward will apply per stay.

Rate conditions include, but are not limited to, advance purchase requirements, prepayments, deposit requirements and cancellation and change policies.

The Ritz London reserve the right to deny a claim where the rate displayed on the competing website has more restrictive rate conditions than The Ritz London rate on our website.

The Best Rate Guarantee does not apply to existing reservations booked through a competing room provider.

The Ritz London reserves the right to deny a claim if it cannot independently verify the availability of the competitor rate at the time it processes the claim.

If the claim is unsuccessful as it is not in accordance with our lowest rate guarantee terms and conditions, our terms and conditions of booking, including the cancellation policy are still applicable.

The Ritz London reserves the right to amend, revise, supplement, suspend or discontinue the Best Rate Guarantee at any time in its sole discretion and without prior notice.